If AgroPOS is not right for your shop, tell us within 30 days of purchase and we will refund what you paid. No forms to chase, no restocking fee, no argument.
Last updated 13 August 2026
Counted from the day your licence key is issued, not from the day you get around to installing it.
Every rupee you paid for the licence. We do not deduct a handling or restocking charge.
A WhatsApp message is enough to start it. You do not need to explain yourself.
Every AgroPOS installation includes a 14-day free trial with the complete software — every feature, no limits, no card details, nothing to send us. Most shopkeepers know within those two weeks whether AgroPOS suits how they work.
The 30-day guarantee sits behind that trial as a second safety net, for the things you only discover once the shop is properly running on it: a printer that will not behave, a workflow that does not match your season, a decision to go a different way.
WhatsApp +92-315-7500264 or email [email protected]. Include the name of your shop and the licence key, or the phone number you bought with — whichever you have to hand.
You are not required to give a reason and we will not press you for one. If you do tell us, it genuinely helps us fix the product — and often we can solve the problem on the spot and you keep the software.
We acknowledge your request within one working day and send the money back by the same route it came — bank transfer, Easypaisa or JazzCash. Funds normally reach you within 7 working days, depending on your bank.
Once the refund is sent, the licence key stops working and the software returns to its unactivated state on your computer.
The guarantee covers a licence bought directly from us, requested within 30 days of the key being issued. That is the whole test. In particular, it applies whether or not you used the software heavily, and whether or not you can point to a fault.
There are four situations the guarantee cannot cover, and we would rather state them plainly than bury them:
Your business records belong to you, and a refund does not change that.
AgroPOS keeps everything in a database file on your own machine. Refunding the licence does not delete it, and we cannot reach into your PC to remove it.
Before you ask for a refund, open Backup & Restore and click Create Backup Now. That gives you a copy of every product, customer, sale and ledger entry that you keep regardless of what happens next.
Any encrypted cloud backups tied to the refunded licence are removed from our servers 30 days after the refund, which gives you a month to download anything you still need. Ask us and we will send you your backups directly.
The guarantee is a refund window, not the limit of our responsibility. For as long as your licence is active:
If we ever cannot make the software do what we said it would, we will talk to you about a fair resolution — including a pro-rata refund — even outside the 30 days. We would rather do that than keep money from a shopkeeper we let down.
Ask them first. Message +92-315-7500264 and tell us how your shop runs — what you sell, how much udhaar you carry, what your inspector asks for. We will tell you honestly whether AgroPOS fits, including when it does not.
This policy applies to AgroPOS licences sold by InnoBrains Technologies. It sits alongside our Terms & Conditions, and does not limit any right you have under Pakistani consumer law.
